Teamwork is omnipresent in our society. It plays a crucial role in complex situations such as crisis management and emergency response. Consider, for example, all of the operators who must work together to provide care for someone who is seriously injured, from the person who answers the 911 call to the doctor, including ambulance workers, nurses and technicians. These activities require an effective collaboration between all of the actors involved, despite heavy constraints imposed by the situation.
In this type of context, teams have to deal with high risk while providing optimal performance. Unfortunately, team members do not always manage to work together in an efficient manner. Obtaining a better understanding of the functioning and effectiveness of work teams that operate in complex and dynamic situations is clearly a research priority, with applications in many domains.
This is the question concerning the members of the Groupe de recherche sur la collaboration en commandement et contrôle (Research Group on Collaboration in Command and Control) directed by Sébastien Tremblay from Université Laval. The group has developed an innovative research program on teamwork and inter-team relations. It has adopted a hybrid methodology combining the strengths of computer simulation-based laboratory studies with those of studies in an organizational environment within a leading-edge technological infrastructure that reproduces the operations of a crisis management centre.
The group has several research partners including Defence Research and Development Canada, APPRENTISS medical training centre, and companies such as CAE and Thales. Group members have published many articles in international scientific journals and have organized knowledge transfer activities and training sessions.
A better understanding of the factors that influence teams and their modes of operation will allow decision-makers to build better work teams and to provide them with optimal training and technical support they need to perform better in the field.
Groupe de recherche sur la collaboration en commandement et contrôle
Sébastien Tremblay, Université Laval
- Caroline Aubé, HEC Montréal
- Robert Rousseau, Université de Montréal
- Vincent Rousseau, Université Laval